Refund policy

Thank you for shopping with us! We want you to love your purchase. If something isn’t right, here’s how returns and refunds work.

1. Returns

We accept returns within [e.g., 14 or 30] days of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received

  • The item must be in its original packaging

  • Proof of purchase (order number or receipt) is required

Certain items cannot be returned, including:

  • Gift cards

  • Downloadable or digital products

  • Final sale or clearance items

  • Personal care items (for hygiene reasons)
    (Adjust this list to match what you sell.)

2. How to Start a Return

To initiate a return, please contact us at [your support email] with:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

We’ll provide return instructions once your request is approved. Items sent back without prior approval may not be accepted.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

  • Shipping costs are non-refundable.

  • We recommend using a trackable shipping service; we’re not responsible for items lost in return transit.

4. Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method

  • Please allow [5–10] business days for the refund to appear, depending on your bank or payment provider

5. Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, contact us at [your support email] with photos of the issue.

6. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within [e.g., 48 hours] of delivery with:

  • Your order number

  • Photos of the item and packaging

We’ll make it right as quickly as possible.

7. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your credit card company or payment provider

  3. If the issue persists, contact us at [XXX]